Returns & Exchanges Policy for Electro Sport India:

At Electro Sport India, we value your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a hassle-free returns and exchanges policy to ensure you get the ideal gear for your athletic endeavors.

1. Eligibility for Returns and Exchanges:

  • – We accept returns and exchanges within 6 days from the date of delivery.
  • – The item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.

2. Process for Returns and Exchanges:

  • – To initiate a return or exchange, please contact our customer service team at support@electrosportindia.com within the 6-day period. They will guide you through the process and provide you with a return/exchange authorization.
  • – Ensure to pack the item securely and include the original receipt or proof of purchase.

3. Return Instructions:

  • – Pack the item securely, ensuring it is in its original packaging and unused.
  • – Include the original receipt or proof of purchase.
  • – Ship the item to the provided address as per the instructions provided by our customer service team.

Special Return Instructions for Martial Arts Clothing and Equipment:

We understand the specific nature of our products, especially in the martial arts clothing and equipment category, where cleanliness and quality are of utmost importance. Here are detailed return instructions to ensure a smooth process:

3.1 Secure Packaging and Unused Condition:

  • – Pack the item securely, making sure it is in its original packaging and remains unused.
  • – Handle the product with care to maintain its original condition.

3.2 Preserving White Color Products:

  • – For white color accessories and training equipment, take extra precautions to prevent staining or soiling during the return process.
  • – If possible, wrap the item in protective covering to maintain its pristine white color.

3.3 Including Proof of Purchase:

  • – Ensure you include the original receipt or proof of purchase within the package.

3.4 Contact Customer Service for Shipping Instructions:

  • – Contact our customer service team at support@electrosportindia.com to request detailed shipping instructions for the return.
  • – Provide them with your order number and details for a smooth coordination process.

3.5 Video Documentation Upon Receipt:

  • – Once our team receives the returned item, we encourage you to record a brief video showing the unboxing and the condition of the item.
  • – Highlight any specific concerns, especially related to cleanliness or damages, in the video.

3.6 Providing Photos:

  • – Take clear photos of the item before packaging it for return, emphasizing its condition and any areas of concern, if applicable.
  • – Include these photos in your communication with our customer service team to aid in the assessment.

3.7 Quality Assessment and Communication:

  • – Our team will carefully inspect the returned item, considering the provided video and photos.
  • – We will communicate with you regarding the assessment and potential refund or exchange based on the condition of the returned product.

4. Exchange Instructions:

  • – Contact our customer service team to discuss the exchange details and product availability.
  • – Follow the provided instructions for returning the item and receiving the exchanged product.

5. Refund Process:

  • – Refunds will be issued to the original payment method once we receive and inspect the returned item(s).
  • – Please allow a processing time of 5-7 days for the refund to be reflected in your account.

6. Exceptions and Conditions:

  • – Customized or personalized items may not be eligible for returns or exchanges unless there is a defect or error on our part.
  • – Shipping fees, if any, are non-refundable.

7. Contact Information:

Thank you for choosing Electro Sport India. We are committed to ensuring your satisfaction with our products through our efficient returns and exchanges policy.